Sincerity, professionalism and efficiency win the affirmation of Zambian customers

Project location：Zambia

Product：Galvanized Corrugated Pipe

Material：DX51D

Standard：GB/T 34567-2017    

Application：Drainage Corrugated Pipe

In the wave of cross-border trade, every new cooperation is like a wonderful adventure, full of infinite possibilities and surprises. This time, we have started an unforgettable cooperation journey with a new customer in Zambia, a project contractor, because of the Corrugated Pipe.

It all started when we received an inquiry email from ehongsteel.com. This project contractor from Zambia, the information in the email is very comprehensive, detailed description of the size, specifications and performance requirements of the Corrugated Culvert Steel Pipe. The dimensions required by the customer were exactly the regular sizes that we often ship, which gave us confidence in meeting the customer’s needs.

After receiving the inquiry, Jeffer, the business manager, responded quickly, organized the relevant information as fast as possible, and made an accurate quotation for the customer. The efficient response won the initial goodwill of the customer, and the customer quickly feedback that the order was for a bidding project. After learning this situation, we know the importance of providing complete qualifications, and we do not hesitate to provide all kinds of certificates of the factory, including quality certification certificates, product certificates, etc., to the customer without reservation, to provide strong support for the customer’s bidding work.

Perhaps our sincerity and professionalism impressed the customer, who specially arranged an intermediary to come to our office for face-to-face communication. In this meeting, we not only reconfirmed the details of the product, but also showed the intermediary the strengths and advantages of our company. The intermediary also brought all kinds of documents of the client company, which further deepened the understanding and trust between the two sides.

After many rounds of communication and confirmation, finally through the intermediary, the customer formally placed the order. The successful signing of this order fully demonstrated the advantages of our company. First of all, timely response, in the first time of receiving the customer’s inquiry to give a response, let the customer feel our efficiency and attention. Secondly, the qualification certificates are complete, and we can provide all kinds of documents needed by the customer quickly, so as to solve the customer’s worries. This is not only a strong guarantee for this order, but also lays a solid foundation for future cooperation.

In cross-border trade, sincerity, professionalism and efficiency are the keys to win customers’ trust. We are looking forward to more cooperation with our customers in the future, to jointly develop a broader market, and the road of cooperation between the two sides will go farther and farther and wider.